We are seeking a highly organized and analytical Project Management Officer (PMO), with governance ownership of vendor delivery and the Change Request (CR) process across a multi-country eCommerce platform. The ideal candidate will manage day-to-day project execution, coordinate across multiple internal and external teams, and validate business requirements, vendor documentation, and estimates as part of a structured, SLA-driven governance process.

This role is ideal for someone with a strong understanding of e-commerce processes, experience working with technical vendors, and a mindset focused on delivering innovative digital solutions through structured, SLA-driven governance.

Key Responsibilities:

Project Management(PMO Task)

• Collaborate with internal and external Project Managers to complete project tasks and drive delivery plans forward.
• Monitor progress of multiple workstreams, track milestones and dependencies, and escalate risks/issues to senior management as needed.
• Prepare weekly project updates and reports for stakeholders and leadership.
• Coordinate with vendors, suppliers, and cross-functional teams to maintain status updates, issue logs, and project documentation.
• Support full project lifecycle documentation—scoping, implementation tracking, change requests, and closure.
• Document and maintain process/workflow documentation to support requirement validation and vendor alignment
• Prepare and organize project paperwork — approvals, sign-offs, and records — ensuring completeness and audit-readiness throughout the project lifecycle.

Vendor Governance & SLA Management

• Coordinate and oversee the external development vendor across all in-scope countries, tracking SLA performance (e.g. Priority 1/2/3 response and resolution times).
• Conduct regular vendor progress reviews (e.g. weekly sync) and assess delivery status (on track / at-risk / blocked); trigger escalation when SLA targets are at risk or missed.
• Perform delivery QA spot-checks on completed items and validate vendor effort estimates before submission for budget approval.

Change Request (CR) Management

• Own CR intake, triage, and prioritization—propose what to build and when, and submit recommendations to the client for approval.
• Validate vendor estimates and prepare budget approval packages per CR.
• Maintain a CR Priority Matrix and ensure CRs align with overall platform governance and business goals.

UAT(Testing support & Documentation)

• Own execution of UAT, coordinating business testers and consolidating results
• Provide hands-on UAT support for the stakeholders
• Prepare, maintain, and file all UAT paperwork — test scripts, sign-off forms, defect logs, and evidence for audit/compliance purposes

Client & Stakeholder Reporting

• Prepare and submit monthly operations reports and strategic recommendations to headquarters-level stakeholders, translating operational data into business-level insights.
• Facilitate recurring governance meetings (e.g., bi-weekly) with client, country-level business teams, and partner agencies; ensure minutes and action items are distributed promptly.

Ecommerce Platform Coordination

• Understand the end-to-end Ecommerce ecosystem across channels.
• Collaborate with internal teams (Data, Tech, Digital, Creative, 3PL) and external vendors to consolidate insights and documents for platform development.

Tools

• Work daily with ticketing and collaboration tools including ServiceNow, Backlog, Box, and Teams (in addition to standard PM tools such as Jira/Confluence where applicable).

Qualifications

• Bachelor's degree in Business, Information Systems, E-commerce, or a related field.
• 3+ years of experience in Project Management, Business Analysis, or Product Ownership.
• Experience working on e-commerce platforms (Magento or custom platforms preferred).
• Strong understanding of e-commerce operations and customer journey.
• Excellent communication and coordination skills across business and technical teams.
• Familiarity with Agile or hybrid methodologies and tools (Jira, Confluence, ServiceNow, etc.).
• Analytical mindset, detail-oriented, and able to translate business needs into structured documentation.
• Understanding of SLA-based vendor management and RACI-style role delineation between client, agency, and development vendor.
• Multi-vendor / multi-country delivery experience is not required.

Nice to have

• Experience with data projects (Sales reporting, Product catalogs, or Customer insights).
• Previous coordination with regional teams or external agencies/vendors.
• Exposure to UX/UI processes or customer research.
• Background in B2B2C products is a plus.

POLICY AND BENEFITS :

Salary : Negotiation. Other : As policy

Applicationat send your cv and at bellow