Responsibilities:

• The Senior Account Manager (SAM) has an integral role in business pitches and hold responsibilities for the effective on boarding of new clients. 
• Managing the company clients’ accounts in accordance with the requirements and provide frontline support to Account Director (AD). 
• Leading all the project productions/outcomes and drive content & creative strategy. Managing client expectations and satisfaction on high standards on every campaign.
• Working with other teams, especially Strategists to find insights & provide creative inputs. 
• Reporting process/outputs/results to AD and deliver presentations to clients. 
• Responding to customer enquiries and complaints; providing specific solutions when problem/issue occurs.
• Creating opportunities to grow business in term of revenue on assigned accounts. Gaining trust and maintaining good relationship with clients.
• Coaching & supervising the subordinates to manage accounts and accomplish assignments in a timely and efficient manner such as campaign performance, media plan, contract preparation…
• Supporting AD to enforce all of ADK’s policies including; ad specifications, bundling requirements (if necessary), pricing guidelines, turnaround times and general advertising terms…. 
• Developing team member qualified for company business need such as assigning jobs, managing team workload and performance, giving feedback to team members in timely manner periodically. 
• Inspiring all the relevant teams, and solve everyone’s difficulties; listen to team member difficulties and motivate them; give recognition for good performance as well as manage poor performance 
• Deliver training and coaching to team members to enhance their skills and knowledge in project management.
• Acting as the key interface between the customer and all relevant divisions.  

Qualifications:

• At least 03 -05 years of account management role. Worked at a digital agency is a plus.
• Good Analytical skills as well as communication skills (oral and written)
• Interpersonal and presentation skills.
• Proactive, positive attitude, creative thinking, good problem-solving skills, willing to learn, adapt and operate with a dynamic and fast-moving work environment.
• Be able to work under high pressure and meet deadlines.
• Good at Microsoft (Word, Excel, Outlook, PowerPoint, etc.)

Benefits:

• Attractive salary, bonus, annual appraisal
• 100% of salary paid social, health & unemployment insurance
• Paid birthday leave, laptop, healthcare plan
• 14++ days of paid leave per year