We are looking for an Account Manager with a passion for Advocacy Marketing, a strategic mindset, and a sharp eye for project excellence. In this role, you will support the Project Manager by operating key project management processes to ensure the smooth execution of campaigns.

ROLES & RESPONSIBILITIES

CLIENT MANAGEMENT

• Serve as the main point of contact for clients.
• Understand client brand, tone, business goals, and target audience.
• Translate client briefs into actionable campaign strategies focused on advocacy strategy.
• Build and maintain strong relationships through consistent communication, strategic consultation, and performance reporting.
• Manage expectations, resolve conflicts proactively, and upsell new services or campaign formats where relevant.
• Educate clients on best practices in advocacy marketing, creator engagement, and platform trends.

INTERNAL MANAGEMENT

Project & Workflow Ownership

• Own end-to-end campaign operations from briefing through execution to wrap-up with cross-functional team (Planning, Content Creative, Operations).
• Coordinate internal resources to meet deadlines and ensure output is on-brand, on-brief, and on-budget.
• Maintain internal documentation, timelines, and performance dashboards for visibility and alignment.

Risk & Quality Control

• Monitor campaign health in real time; identify risks early and adjust execution accordingly.
• Ensure all influencer and user-generated content meets quality and compliance standards before going live.
• Lead post-mortem reviews with internal teams to identify process improvements and performance gaps.

TEAM DEVELOPMENT

• Developing 1-2 team members qualified for company business needs such as assigning jobs, managing team workload and performance, giving feedback to team members in a timely manner periodically
• Understand and support members to perform according to account management KPI set & annual target.
• Deliver training, coaching or requesting the company to train team members with specific skill sets or knowledge.
• Responsible for team member’s performance and ensuring their level up ability. 
• Pioneer leading innovation projects at department level. Be exemplary for a proactive and disciplined attitude.

REQUIREMENTS

Experiences & Knowledges

• Have at least one year at the same position & at least 4 years experience in related fields.
• Significant experience in professional client relationship management.
• Has ability to work independently and supervise a team of 2-3 Account Executives/Senior Executive
• Have experience in managing a team
• Integrated marketing communications
• Social Media Marketing & Influencer Marketing
• Social Listening & Social Analytics is a plus

Skills

• Excellent written and oral communication skills, presentation skill (both Vietnamese & English)
• Good analytical and organizational skills
• Effective team management capabilities 
• Account planning & management
• Negotiating & convincing skills
• Project operation & organization

Personality

• High Emotional Intelligence
• Active learning & self-improving every day