Our dynamic team is looking for a Social Media Executive with the key roles and responsibilities as follows:

SUMMARIZE OF THE POSITION

The Social Media Executive is an appointed administrator for our clients’ social communities. He/She will manage our client’s social media channels, short-term campaigns, and always-on campaigns to sustain and engage their audience experience and to increase their audience satisfaction.

SOCIAL MEDIA MANAGEMENT:

• Run campaigns and promotions to encourage participation in social media initiatives.
• Work closely with clients and account teams on the development of social media programs and strategies.

SOCIAL MEDIA PERFORMANCE:

• Deliver all types of performance evaluations, tracking, and reports on campaign/ weekly/ monthly basic by channel: Paid – Owned – Earned channels, Social Out-reach channels (KOL, KOC, Community, Influencer, etc.); by type: Content, Creative, Community, Competitor, Campaign,... to evaluate the performance of brands on social media and suggest solutions to improve the campaigns
• Brief & work with 3rd parties (media, social listening, social management platform, community, research) to crawl and process all relevant data, consolidate reports, and give final learnings and recommendations from strategic communication POV
• Research and analyze social media trends, ad revenue, and visitor data in campaign by-campaign to improve the brand’s social media performance and the efficacy of their campaigns.

COMMUNITY MANAGEMENT:

• Review the community’s conversation (comments, inbox, replies, and posts to the fanpage) in a quick and timely manner
• Escalate possible issues or concerns to internal and external stakeholders based on our response protocol
• Assist with the creation, conception, and presentation of community strategy
• Engage with Fans and Followers to build relationships with the community and encourage engagement.

Candidate profile:

We would like to hear from those who have:

• Experience in a similar role with a key focus on social media performance, at least 1-2 years of experience
• Candidate to have an excellent grasp of social media metrics and best practices
• Strong analytical, planning, organizational, problem solving and critical thinking skills
• Good sense of social interactions and social trends
• Operate with discipline ensuring timely deliverables
• Ability to meet project KPI
• High attention to detail, careful, hard-working
• Effectiveness of team collaboration
• Good communication skills.