• Working Office: Hai Ba Trung, Sai Gon Ward, HCMC
• Working Time: 9.00 AM - 6.00 PM | Monday - Friday (full-time requested in a 6-month internship)

Roles & Responsibilities

A Social & Content Intern is an appointed administrator for our clients’ social communities. He/She will manage our client’s social media channels, short-term campaigns, and always-on campaigns to sustain and engage their audience experience and to increase their audience satisfaction.

SOCIAL MEDIA PERFORMANCE:

• Assist with running campaigns and promotions to encourage participation in social media initiatives.
• Assist with researching and analyzing social media trends, including social media ad revenue and web visitor data in campaigns to improve our clients’ social media performance and the efficacy of their campaigns.
• Assist with researching and developing unique, creative, engaging content that includes one or multiple formats such as copy-based (primary), graphics, and videos.
• Assist with generating new ideas for social content to drive communications.
• Support for planning social content and maintaining the content calendar ensuring social content is engaging, and consistent with the brand’s guidelines and campaign message.
• Seed content and discussions in our communities to keep them active and valuable to our end users.

COMMUNITY & ADVOCACY MANAGEMENT:

• Review the community’s conversation (comments, inbox, replies, and posts to the wall-fan page) quickly and timely.
• Respond to comments to foster a positive community and add value to our client’s customer experience.
• Participate in relevant conversations related to the brand’s guidelines and brand persona.
• Escalate possible issues or concerns to internal and external stakeholders based on our response protocol.
• Assist with the creation, conception, and presentation of community strategy.
• Engage with Fans and Followers to build relationships with the community and encourage engagement.

Candidate Profile

We would like to hear from those who have:

• Knowledge of social nature, social planning, and social media performance.
• Good analytical, planning, organizational, problem-solving, and critical thinking skills.
• Good sense of social content and social trends.
• Operate with discipline ensuring timely deliverables.
• High attention to detail, careful, hard-working.
• Effective team collaboration skills.
• Excellent verbal, written, and presentation skills.