JOB DESCRIPTION – COMMUNITY MANAGER

1. Strategic Planning & Community Development

●     Collaborate with Planning team to co-develop integrated proposals aligned with brand objectives and communication direction.

●     Build KOL/KOC & Community strategy that supports overall campaign concept and ensures effective Social Outreach. Lead the development of Social Outreach approach as a key value driver in proposals, ensuring KOL/KOC and community strategies are designed to spark engagement, amplify narratives, and create measurable buzz rather than purely deliverables.

●     Identify, evaluate and propose suitable influencers, communities, and platforms based on brand fit, audience relevance and budget efficiency.

●     Proactively connect with partners (KOLs, communities, suppliers) for quotation, negotiation and relationship building.

2. Campaign Execution & Performance Management

●     Lead and manage execution with KOL/KOC, community pages/groups to ensure clear briefing and consistent content quality.

●     Oversee campaign rollout to ensure delivery of committed KPIs within timeline and budget.

●     Monitor content performance, optimize in real-time, and ensure alignment with brand tone & communication objectives.

●     Manage brand’s social channels: content scheduling, community engagement (comment/inbox), and activation activities (minigames, contests, etc.).

●     Handle contracts, documentation, and coordination with influencers, communities, and suppliers.

●     Prepare performance reports, derive insights, and recommend next steps for brand growth post-campaign.

●     Work closely with internal teams and external stakeholders to ensure seamless execution.

3. Team Coaching & Quality Control

●     Guide and coach team members in execution, mindset, and community management best practices.

●     Review and ensure quality control across team outputs (plans, reports, content, operations).

●     Build processes, templates, and protocols to improve team efficiency and consistency.

●     Act as the escalation point: proactively handle issues, provide solutions, and communicate clearly with stakeholders.

●     Foster a proactive, ownership-driven working style within the team.

REQUIREMENT

●     Minimum 5 years of experience in digital marketing, advertising, or client services. Have at least 2-3 years of working experience in the related position.

●     Experience working with KOLs/ influencers/ communities/ booking suppliers.

●     Deeply understanding of the Tiktok platform. Have experience operating Livestream or working with KOL, and KOC on TikTok.

●     Knowing and following many influencers in many fields on social channels such as Facebook, Instagram, Youtube, TikTok,... is a plus.

●     Ability to work independently and adapt to change quickly. Careful, enthusiastic, responsible, hard-working, quick action.

BENEFITS:

●     Working time: Mon - Fri, 09:00 - 18:00

●     Professional and dynamic agency environment.

●     Full salary during probation period

●     Laptop provided for official staff

●     13th month salary, Social insurance, Health insurance and Unemployment insurance, periodic health check.

●     Bonding activities: team-building, company trip, year-end party, …

●     Training from Leader, participating in courses & events of Facebook, Google, Zalo ..

●     Parking allowance, birthday gift, ...

●     Performance and salary review annually