I. Scope of work:

• Role purpose

-Support the Account Director in planning and account handling, manage the Account Executive and monitor their workload, as well as help, develop their skill sets.

-Create the opportunity for strategy and digital specialists to contribute fully.

-Come to driving collaboration across internal cross-functional teams with partners and in terms of building strong client relationships on a day-to-day basis.

-Follow the company process, inspires the team, understands the client’s needs, and solves everyone’s issues.

• With client:

- Be responsible for the management of the clients.

- Build business relationships to get more projects.

- Project manages clients’ communications plans including timelines and budget;

- Builds strong client relationship as a trusted advisor to client; handling objection successfully via identifying decision-maker, client’s internal situation and way of working.

- Provides deployment plan details and updates to clients;

• With Project

Planning phase

- Supports Account Director to deliver innovative and creative solutions to client briefs.

- Executes these solutions through the communications planning process.

- Prepare market research for the proposal and collab with other teams for presenting to client.

- Finding innovative ideas and sharing them with the internal team.

- Create Quotation & Master Plan, Timeline (Key milestone).

- Presents regularly both internally and to clients.

Execution/ Report phase

- Manages closely Account Executive on Project: reviews, feedback, development plans.

- Be responsible for delivering and managing integrated campaigns on time.

- Managing self and/or team by closely working with internal teams to solve daily project progress, quality and solve problems in a timely manner. 

- Make daily/weekly/monthly reports to clients on projects’ results and progress.

- Monitor project quality. Ensure that all projects are delivered on-time within scope, and meet with required quality standards. Proactive to fix and optimize KPI outcomes for under-performance items.

- Develop and maintain good relationship with key celebrities/KOLs, hot fan page/community, etc.

- Well coordinate and maintain good relationship with clients, authorized agencies, third-party vendors, internal resources, etc. to ensure the deliverables to clients

General

- Manages team and client’s expectation to meet the KPIs of projects and accurately tracks costs;

- Manage project cost efficiency and be responsible for achieving the agreed-upon profit targets for all projects.

- Leverages internal relationships

- Managing and coaching staff to run projects well.

- Ensure that all projects are compliant to the company’s standard integrated working process.

- Proactively communicate project status, team operation, issues and risks to line manager weekly/monthly/quarterly/annually in a timely manner.

II. Requirements

- Currently pursuing Degree in in Marketing, Advertising or relevant field (Journalism, Languages, International Relations, Foreign Trade, etc.)

- At least 3-4 years' experience in related job

- Strong computer skills with proficiency in Microsoft Office programs (Word, Excel & PowerPoint), and other related programs.

- Communication and product/planning skills

- Proactive, Multitasking, Detail-oriented, Result-oriented, Responsible.

- Management (Plan-do-check-act) principles & leadership.

- Presentation & persuasion.

- Project management & customer service’s mindset.

- Proficiency in English (intermediate) & Vietnamese.

III. Benefits

- Competitive salary based on skills and experience

- Professional working environment

- Working with a variety of brands and clients

- 13th-month salary and additional year-end incentives

- Health Insurance

- Performance-based bonuses and structured training & career development programs

- Team building activities, company trips