ABOUT THE JOB

We are looking for an Account Manager to manage multiple projects and meet client’s expectations. Additionally, you will play a key role in helping Mango Digital build and strengthen relationships with clients, earning their respect and trust, and ultimately enhancing our client retention.

ROLES & RESPONSIBILITIES

ACCOUNT: 80%

Client Services

• Continuously strengthen the relationship between Mango Digital with clients and business partners and enforce the agency’s culture and values.
• Manage the day-to-day relationship with clients, building and maintaining strong working relationships so that they trust and value your opinions.
• Liaise with clients regularly – responding to briefs, attending meetings, status reporting, information seeking & researching, managing milestones and approvals.
• Manage client expectations and satisfaction on high standards on every campaign.
• Give good strategic advice to clients based upon keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms.
• Leading a team to provide the utmost level of client service. 

Project management

• Collaborate with internal team to develop plan and lead presentations
• Account-manage and deliver end-to-end digital campaign and project performance.
• Monitoring campaign and project performance, timelines, human resources and budgets and report on these regularly to the Account Director/Managing Director.
• Identifying and resolving issues before they arise.
• Completing projects to a specific schedule and within an agreed budget & KPI.
• Using your communication skills to push clients, and the internal team, creatively and strategically
• Work collaboratively with other internal teams, including Planning, Creative, Community, Media and other Social Listening Companies in YouNet Group (Buzzmetrics, YouNet Media) to ensure the best result for client(s).
• Control project P&L to ensure the required profitability for Agency
• Develop case studies that build the agency’s credential and reputation.

Team development

• Developing team members qualified for company business needs such as assigning jobs, managing team workload and performance, giving feedback to team members in a timely manner periodically.
• Deliver training and coaching to team members to enhance their skills and knowledge in client service, project management, and team management.
• Inspiring all the relevant teams, and solving everyone’s difficulties; listening to team member difficulties and motivating them; giving recognition for good performance as well as managing poor performance.

BUSINESS: 20%

Current Client

• Gaining trust and maintaining good relationships aim to promote the expansion of business with existing clients.
• Creating opportunities to grow business in terms of revenue on assigned accounts.
• Consulting client to the right direction based on agency’s capabilities and client’s need.

New Client

• Supporting Account Director to approach new clients for selling.
• Acquiring new clients and new services for the agency is PLUS.

Report to: Account Director

Promotion: Can be promoted to Senior Account Manager

REQUIREMENTS

Experiences & Knowledge:

• At least 5 years digital agency in account management experience or related field.
• Good account management skill that is built on keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms (Creative, Social Content, Social Media, KOL/Community, Social Listening…).
• Significant experience in professional client relationship management.
• Excellent project management skills, with experience of managing budgets, human resources and schedules.
• Ability to manage multiple projects at a time while paying strict attention to detail and budgetary restraints.
• Has ability to work independently and supervise a team of 1-2 Account Executives/Senior Executive.

Skills:

• Excellent written and oral communication skills, presentation skill (both Vietnamese & English).
• Effective team management capabilities. Ability to manage your own workload and supervise the work of others concurrently.
• Good team working skills and the confidence to lead and motivate a team (not only Account team but whole project team also).
• Good analytical and organizational skills as well as communication skills.
• A persuasive and confident approach to creative projects.

Personality:

• Proactive, positive attitude, creative thinking, strong problem solving/ troubleshooting skills, willing to learn, adapt and operate with a dynamic and fast moving working environment.
• Be able to perform under high pressure to meet deadlines and demanding targets.

BENEFIT

• Competitive salary, 13th month salary
• Performance-based annual Bonus
• Performance appraisals and promotion every year
• 12 days of annual leave & 5 days of sick leave
• Standard health check and Premium healthcare insurance
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity,…
• Parking support
• Equipment for work (PC / laptop)
• Free in-house entertainment facilities: table football, book tree, coffee and snack.