Job Description:

15%   Client & Billing Management:

Be the key contact for daily communication with clients, continuously enhance the agency-client partnership.

Identify opportunities for upselling or cross-selling within existing clients, and identify and pursue new business opportunities to expand the client portfolio and ensure the achievement of assigned billing targets.

70%   Project Management & Execution:

Proactive to manage projects from the receiving brief stage to final execution, directly supervising staff/vendors to deliver excellent execution across channels.

Key duties include:

1. Planning & Consultancy:

• Receive briefs from clients; deeply understand client needs and conduct debriefs for internal departments and related partners/suppliers.
• Coordinate with line manager to lead internal brainstorming sessions.
• Develop communication plans for small & medium-scale projects or coordinate with Planning/Creative/Digital teams for complex integrated campaigns.
• Coordinate with partners to build budget plans and present persuasive ideas/proposals to clients.

2. Execution and Quality Control:

• Develop compelling across-channel contents (Print, Online, TV, Digital and Social platforms) and make sure they appear on approved channels.
• Manage audio/visual production (layouts/designs/photos/viral clips).
• Manage small & medium-scale events (press conferences, seminars, offlines, etc.)
• Handle digital production (website, app, game), digital amplification and management, conversation management.
• Identify issue/crisis risks and leverage channels to effectively mitigate the issue/crisis.
• Manage Channel booking (Print/Online/TV/Radio booking and Digital media booking - sponsor post, page like, video view/true view for viral clips, SEM, GDN, etc.)
• Make daily/weekly/monthly reports to clients on projects’ results and progress.
• Monitor project quality. Ensure that all projects are delivered on-time within scope, and meet with required quality standards. Proactive to fix and optimize KPI outcomes for under-performance items.
• Manage project cost efficiency and be responsible for achieving the agreed-upon profit targets for all projects.

3. Relationship management

• Develop and maintain good relationship with journalists in different media outlets for successful media outcomes and crisis management.
• Develop and maintain good relationship with key celebrities/KOLs, hot fanpage/community, etc.
• Well coordinate and maintain good relationship with authorized agencies, third-party vendors, internal teams, etc. to ensure the quality deliverables to clients.

10%   Leadership/Team coordination:

Well co-ordinate with internal teams, external partners & clients to deliver the best outcomes for each project

5%    Company/Department culture/system building:

Contribute to creating and developing the Department’s training sessions, data hub, etc.

Proactive to organize or join good bonding activities to promote the company’s Professional - Friendly culture.

Job Requirement:

Education/Professional knowledge/Major

• College/BA or higher degree in Communications, Marketing or related fields (Journalism, Languages, International Relations, Foreign Trade, etc.)

Working experience in the same position  

• Minimum 02 years of experience in Account Management or Project Management at a communications/advertising agency.

Actual experiences in Marketing, Event, PR…     

• Have proper understanding of diversified brands in different industries including industry characterisitics, target market, brand positioning, competitors, etc.

Other requirements:

• Proficiency in Microsoft Office programs (Word, Excel); especially skilled in creating aesthetic and logical PowerPoint presentations/proposals.
• Persuasive and professional communication (oral and written) in both English and Vietnamese.
• Good multiple project time management, ability to organize internal and external activities.
• Ability to create (or manage copywriters to create) effective cross-channel contents in various styles; ability to develop content plans and content direction.
• Have good media relationship in different media outlets for successful media outcomes and crisis management, and also with key celebrities/KOLs, hot fanpage/community, etc.
• Have full understanding of channel landscape in VN, and deep channel insights such as Channel dos and don'ts, Channel practice, TA/demographic, popular & effective content formats...
• Willing to learn new market trends and be self-demand.
• Able to travel independently between multiple work sites.
• High pressure tolerance and adaptability.