• Location: Ho Chi Minh City
• Working type: Full-time (Labour Contract), Office-based

Role Overview

Brancher.X is looking for a strong Account Manager to take full ownership of client relationships and lead accounts independently.

This role requires someone who can act as a trusted partner to clients, proactively drive communication, solve problems, and ensure overall account performance and satisfaction.

Key Responsibilities

1. Client Leadership & Ownership

• Act as the primary lead for client accounts, owning the relationship end-to-end.
• Build strong trust with clients through proactive communication and strategic thinking.
• Understand client objectives and provide relevant recommendations.
• Handle client expectations, challenges, and escalations with confidence.
• Identify opportunities to grow accounts and expand scope of work.

2. Account Management

• Own project delivery, ensuring timelines, quality, and objectives are met.
• Translate client needs into clear direction for internal teams.
• Ensure all deliverables are on-brief, on-time, and meet high standards.

3. Internal Leadership & Coordination

• Lead cross-functional teams (Creative, Content, Media, Production…).
• Ensure smooth collaboration and strong alignment across teams.
• Proactively identify risks and drive solutions.

4. Problem Solving & Strategic Thinking

• Anticipate client needs and propose solutions proactively.
• Contribute ideas to improve campaign effectiveness and overall account performance.

5. Team Support

• Guide and mentor Account Executives.
• Ensure quality and consistency in team output.

Requirements

• 4–6 years of experience in Account Management / Client Servicing in agency environment.
• Proven ability to lead client relationships independently.
• Experience leading IMC and/or Social campaigns is a strong advantage.
• Strong stakeholder management and communication skills.
• Excellent problem-solving and project management abilities.
• High sense of ownership and accountability.
• Fluent in English (both written and spoken).