Objectives

The Revenue Operations (RevOps) Manager is responsible for the hands-on execution, development, and operationalization of advanced analytical models and data processes. This role focuses on turning data into predictable outcomes and actionable insights across client segments and service offerings.

Job Description

Revenue Operations & Analytics (Core — 50%)

• Manage CRM (HubSpot / equivalent) — ensure data hygiene, pipeline accuracy, and workflow automation.
• Build dashboards tracking core metrics: MQL → SQL, pipeline velocity, win rate, CAC, LTV, NRR.
• Conduct regular funnel analysis, identify bottlenecks, and recommend improvements to Sales, Marketing, and Client Success.
• Standardize lead lifecycle stages, Marketing → Sales handoff SLAs, and funnel conversion benchmarks.
• Maintain data integrity across platforms; establish weekly / monthly / quarterly reporting cadences.
• Evaluate and optimize the revenue tech stack (CRM, marketing automation, analytics).

Sales Operations & Pipeline Management (Core — 30%)

• Build the RevOps framework connecting Marketing, Sales, Partnership, and POD/COE into a unified, data-driven revenue funnel.
• Own the GTM planning process, aligning pipeline targets with demand-generation activities and capacity planning.
• Supervise BD Executives in day-to-day pipeline management; ensure compliance with defined sales processes and CRM standards.
• Develop and optimize referral / partner programs as a structured demand-generation channel; track ROI.
• Monitor market trends; propose adjustments to pipeline strategy and ICP definitions as needed.

Business Development & Market Expansion (20%)

• Support the execution of market expansion strategies, including opportunities outside Vietnam.
• Partner with the CRO to translate business objectives into concrete operational plans with clear milestones and owners.
• Identify strategic partnership opportunities; support BD Executives in key-account acquisition.
• Contribute to building the client portfolio and enhancing LTV through data-driven growth initiatives.

Team & Internal Collaboration

• Coach BD Executives on pipeline discipline, CRM usage, and structured outreach practices.
• Partner with HR to define hiring requirements for BD / Ops roles as the team scales.
• Collaborate cross-functionally with Marketing, Delivery, and Finance to align on revenue targets.

Job Requirements

Skills, Knowledge & Qualification

Must have:

• 4 – 6 years of experience in RevOps / Sales Ops / Growth Ops with a proven track record of building or improving ops systems.
• Hands-on CRM experience (HubSpot preferred): pipeline setup, workflow automation, reporting configuration.
• Strong analytical skills: proficient in dashboards and funnel metrics (conversion rate, pipeline velocity, CAC / LTV).
• Cross-functional experience working with Sales, Marketing, and POD/COE.
• Solid B2B background, preferably in agency, SaaS, or professional services.
• Strong project management skills: able to run multiple ops initiatives in parallel with clear prioritization.
• Effective communicator: able to translate data insights into actionable recommendations for both technical and non-technical stakeholders.

Good to have:

• Knowledge of digital marketing / performance marketing, particularly in an agency context.
• Experience building or scaling a RevOps function.
• Exposure to market expansion projects or multi-market GTM strategies.

Mindset

• Problem-solving: Approaches challenges with structured thinking. Doesn’t wait to be told the answer — builds hypotheses, tests them, and moves forward.
• AI-first: Actively uses AI tools to work smarter, faster, and better. Sees AI as a competitive advantage, not just a feature.
• Can-do attitude: Embraces ambiguity and high standards. Takes ownership even when the path isn’t clear. Finds a way.

PMAX-er Identification

• Client Impact: Everything we do is ultimately to deliver real client impact and value.
• Innovation: Innovation is to drive change and innovative new ideas to create more values for clients, teams and society.
• People development: People development is to attract, develop, and retain the most talented people. Development is a responsibility, not a choice, of both the individual as well as the organization.
• Integrity: Integrity is to be honest and show a consistent and uncompromising adherence to what is right, even if it is at our own cost.
• Teamwork and fun: Teamwork and fun is the cooperative and collaborative effort of a team to achieve a common goal or to complete a task, and trying to build a joyful & enjoyable atmosphere for everyone.
• Extreme ownership: Extreme Ownership is the practice of owning everything in your world, to an extreme degree. Think of yourself as the owner of the company. It means you are responsible for not just those tasks which you directly control, but for all those that affect whether or not your task is successful.

Benefits

At PMAX, we invest seriously in the people who are serious about growth. Compensation is only the beginning — the bigger commitment is the environment, the speed of development, and the level of ownership we hand to people who can carry it.

Growth & Development

• Sponsored external L&D budget — courses, certifications, and conferences that meaningfully change how you operate.
• Structured internal training and a clear career path: PMAX promotes fast for people who can clearly outgrow their seat.
• Daily exposure to top-tier clients (Vingroup, Estee Lauder, Tiki, Lazada, Shopee, Uniqlo, FE Credit, Standard Chartered, and more) — the kind of accounts that accelerate a commercial career.

Recognition & Culture

• Quarterly and yearly recognition awards, plus thoughtful gifts on birthdays, New Year, and team milestones.
• Signature company moments: Company trip, Year End Party, Company Birthday, Culture Day, Quarterly Town Hall.
• Quarterly team bonding budget and daily snack time — because high-performance teams should also enjoy showing up.

Health & Wellbeing

• Social, Health & Unemployment Insurance on full salary (SHUI) after the probation program for official employees.
• Annual health check-up and additional VNI healthcare insurance for official employees.
• Laptop allowance or support for laptop purchase for official employees.

Flexibility & Perks

• 4 work-from-home days per month and 15 paid leaves per year — designed for people who manage their own output.
• Holiday activities and additional staff welfare allowances throughout the year.