Hotline: 093-839-6153
Golden Communication Group

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Account Manager

Mô tả

Job Purpose:

The Account Manager is responsible for managing client relationship and for quality of all Stella’s services

Key Responsibility:

  • Understand client language and manage their expectations by providing sound advice with influencer channel expertise
  • Manage project execution, work closely with creative and influencer management team to deliver Stella’s standard quality.
  • Take responsibility from project briefing to planning and presenting to clients
  • Predict potential issues, manage internal & external conflict. Offer solutions when issues/conflicts occur.
  • Deliver report on time. Strickly follow liquidation process and liquidate on time 
  • Coaching & inspiring team members to upgrade skills, knowledge & motivation

Key Deliverables:

  • Achieve 80% client satisfaction 
  • Achieve 100% Project KPI. 90% of influencer outcomes air on-time
  • Deliver feasible proposal. Firm proposal after 3 rounds
  • Issue & solution checklist. Issue will be solved within 48h
  • 20% turn over rate in team. 
  • Deliver know-how tool kit once per year.

Qualification/ Requirement:

  • 3 + experience in account management/ project management/ relevent exeprience. 
  • Excellent in communication skills
  • Critical thinking, can-do attitude & solution oriented
  • Ability to work under high pressure and colloborate with different type of people
  • High EQ
  • Knowledge in influencer insights
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