Job Description
I. Team leadership:
- Lead account team of 3 AEs/SAEs throughout the end-to-end client serving process (from proposal to pitching, onboarding, and execution)
- Manage team capacity and assign tasks to each direct report
- Support Account Director in recruiting and developing Account Executives, providing frequent training and coaching for Account Executives
II. Client relationship management:
- Act as a senior client representative: Responsible for developing and maintaining relationship with client’s key decision makers, understanding client’s needs and objectives, ability to provide insightful advice to senior clients and promote the expansion of business
- Manage client expectations of timing to ensure that projects are delivered at the highest quality levels, on time and on budget, while achieving the expected profit for the company
- Present proposal to client, ability to address questions and drive the meeting to reach a conclusion
III. Project management:
- Plan team’s P&L (quarterly and monthly P&L), monitoring, managing and ensuring the team’s delivery of the planned P&L target
- Monitor performance of projects, responsible for quality and output of internal team problem solving, discuss end-of-project performance review with client
- Implement performance management practices, processes and measures
- Outline structure for proposal development
IV. Knowledge development:
- Lead the development of best practice solutions to broaden client impact
Benefits
- With us you will find an exciting blend of a vibrant startup environment and professional operations. Many of our employees have backgrounds as successful corporate executives and management consultant, with strong entrepreneurial spirit
- A talented and very motivated team with flat hierarchy
- An exciting opportunity to learn and grow, a real challenge – we uphold to high quality standards where team effort is pivotal and solution is rarely obvious, you can and is expected to shape the way forwards
- Opportunities to initiate and implement operational and strategic initiatives every day
- Competitive compensation
Job Requirements
- At least 2-3 years of experience as Account Manager/ relevant position
- Account management experience in an Advertising/Marketing/Digital Agency
- Intermediate understanding of digital disciplines (creative, technology, user experience, strategy)
- Effective team management capabilities
- Excellent project management skills, able to manage multiple client projects and initiatives
- Significant experience in professional client relationship management
- Excellent communication & presentation skills in both Vietnamese and English
- Advanced Microsoft Office skills, especially Powerpoint and Excel
