Job Overview

The E-Commerce Executive is responsible for managing and optimizing clients' e-commerce operations across marketplaces, social commerce channels, and e-commerce websites. This role focuses on driving sales growth, improving operational efficiency, managing digital marketing activities, and supporting overall business performance through data-driven analysis and execution.

The ideal candidate is highly organized, detail-oriented, analytical, and capable of managing multiple projects simultaneously in a fast-paced environment.

Key Responsibilities

1. E-Commerce Operations & Product Management

• Create, manage, and optimize product listings across e-commerce platforms.
• Ensure product information, descriptions, pricing, and images are accurate, consistent, and up to date.
• Coordinate with internal teams to maintain product catalog quality and enhance customer experience.
• Monitor platform performance and recommend improvements to increase visibility and conversion rates.

2. Sales Operations & Performance Management

• Monitor order fulfillment processes from order placement to delivery.
• Coordinate with distributors and relevant stakeholders to resolve order-related and customer service issues.
• Analyze sales performance, customer behavior, and operational metrics to identify improvement opportunities.
• Conduct competitor and market analysis to support business growth initiatives.
• Support the development of revenue targets and sales growth plans.
• Propose promotional campaigns, pricing strategies, and sales initiatives to maximize revenue and profitability.

3. Digital Advertising Management

• Assist in planning, executing, and optimizing digital advertising campaigns across various channels, including Google Ads, Facebook Ads, TikTok Ads, and other relevant platforms.
• Monitor campaign performance and recommend optimization strategies to improve ROI and achieve sales objectives.
• Prepare performance reports and insights for internal teams and clients.

4. Livestream Operations

• Manage and coordinate livestream schedules across marketplaces and social media platforms, including Shopee, Lazada, TikTok Shop, Facebook, and TikTok.
• Work closely with hosts, agencies, and internal teams to ensure smooth livestream execution.
• Monitor livestream performance and identify opportunities to improve engagement and sales results.

5. Affiliate Marketing

• Research, identify, and recruit suitable KOLs, KOCs, and affiliate partners.
• Execute affiliate marketing campaigns and maintain relationships with partners.
• Track campaign performance and optimize affiliate activities to maximize sales and brand exposure.

6. Reporting & Business Analysis

• Prepare regular reports on sales performance, advertising effectiveness, operational efficiency, and business insights.
• Provide data-driven recommendations to support strategic decision-making.
• Present analytical findings and actionable insights to supervisors and clients.

7. Continuous Improvement

• Stay updated on emerging e-commerce trends, platform updates, and industry best practices.
• Research new e-commerce channels, tools, and marketing opportunities.
• Continuously improve processes and workflows to better support client business objectives.

Requirements

1. Qualifications

• Bachelor's degree in Business Administration, Marketing, E-Commerce, Digital Marketing, or a related field.
• Minimum 1–3 years of experience in E-Commerce, Digital Marketing, Marketplace Operations, or a related role.
• Experience working with platforms such as Shopee, Lazada, TikTok Shop, Facebook Shop, or Shopify is preferred.

2. Skills & Competencies

• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, Google Sheets, and data analysis.
• Understanding of digital advertising platforms and e-commerce operations.
• Strong organizational and project management abilities.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Detail-oriented with a strong commitment to accuracy and quality.

3. Benefits

• 13th Month Salary & full Insurance.
• Company Trip once or twice a year.
• Performance Review (2 times per time). Performance Bonus (1 time per year form 1 month to 2 month salary amount).
• Annual Paid Leave.
• Monthly Birthday Celebration.
• Other benefit (New year, Christmas, 20/10, 8/3).
• Thinkpad/Dell/Macbook/iMAC to be provided.
• Happy hour per month.
• Quarterly, Annual MVP Awards.