Account Manager

ADK Group Vietnam
Manager
Account Management
Full-Time
Hồ Chí Minh
9 Dinh Tien Hoang, Da kao, District 1, HCMC
05/07/2024 - 31/07/2024
3-4 years
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4 Applications
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ADK Group Vietnam is a branch of ADK Group, one of Japan’s largest advertising agencies, established in Vietnam since 2000 as a foreign owned company with 100% investment from ADK Japan.

ADK Group Vietnam is one of the pioneers in the field of digital marketing. We have been trusted, cooperated and become a strategic partner of many prestigious clients in Vietnam market. We are the people of the digital age. We deliver the most unique and compelling campaigns that drive success for your business. With the passion and empathy towards our partner, ADK Group Vietnam is ambitious, looking for ways to push creative boundaries and becoming a market leading company of distinction. Join with us to reach new heights.

Job description & requirements

Responsibilities:

  • The Account Manager (AM) has an integral role in business pitches and hold responsibilities for the effective on boarding of new clients. 
  • Managing the company clients’ accounts in accordance with the requirements and provide frontline support to Senior Account Manager (SAM). 
  • Leading all the project productions/outcomes and drive content & creative strategy. Managing client expectations and satisfaction on high standards on every campaign.
  • Working with other teams, especially Strategists to find insights & provide creative inputs. 
  • Reporting process/outputs/results to SAM and deliver presentations to clients. 
  • Responding to customer enquiries and complaints; providing specific solutions when problem/issue occurs.
  • Creating opportunities to grow business in term of revenue on assigned accounts. Gaining trust and maintaining good relationship with clients.
  • Coaching & supervising Account Executives to manage accounts and accomplish assignments in a timely and efficient manner such as campaign performance, media plan, contract preparation…
  • Supporting AD to enforce all of ADK’s policies including; ad specifications, bundling requirements (if necessary), pricing guidelines, turnaround times and general advertising terms…. 
  • Developing team member qualified for company business need such as assigning jobs, managing team workload and performance, giving feedback to team members in timely manner periodically. 
  • The Account Manager (AM) has an integral role in business pitches and hold responsibilities for the effective on boarding of new clients. 
  • Managing the company clients’ accounts in accordance with the requirements and provide frontline support to Senior Account Manager (SAM). 
  • Leading all the project productions/outcomes and drive content & creative strategy. Managing client expectations and satisfaction on high standards on every campaign.
  • Working with other teams, especially Strategists to find insights & provide creative inputs. 
  • Reporting process/outputs/results to SAM and deliver presentations to clients. 
  • Responding to customer enquiries and complaints; providing specific solutions when problem/issue occurs.
  • Creating opportunities to grow business in term of revenue on assigned accounts. Gaining trust and maintaining good relationship with clients.
  • Coaching & supervising Account Executives to manage accounts and accomplish assignments in a timely and efficient manner such as campaign performance, media plan, contract preparation…
  • Supporting AD to enforce all of ADK’s policies including; ad specifications, bundling requirements (if necessary), pricing guidelines, turnaround times and general advertising terms…. 
  • Developing team member qualified for company business need such as assigning jobs, managing team workload and performance, giving feedback to team members in timely manner periodically. 

Qualifications:

  • At least 02 year of account management role. Worked at a digital agency is a plus.
  • Good Analytical skills as well as communication skills (oral and written)
  • Interpersonal and presentation skills.
  • Effective team working skills.
  • Proactive, positive attitude, creative thinking, good problem-solving skills, willing to learn, adapt and operate with a dynamic and fast-moving work environment.
  • Be able to work under high pressure and meet deadlines.
  • Good at Microsoft (Word, Excel, Outlook, PowerPoint, etc.)
  • Fluent in written and spoken English.

Benefits:

  • Attractive salary, bonus 13th Salary, annual appraisal
  • 100% of salary paid social, health & unemployment insurance
  • Paid birthday leave, laptop, healthcare plan
  • 14++ days of paid leave per year
  • Annual health check; company teambuilding trip



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